The film project for our film class uses some equipment that needed extra care for its safety like the cameras and tripods. We are always talking about the Murphy’s law that “if anything bad can happen, it will happen” and it became our favorite quote. Then it happened, the libec tripod with a zoom controller in the handle was damaged with scratches. The zoom controller must be replaced with a new one that we have to order abroad, we can’t find it locally.
The online store that first comes to my mind is B&H Photo Video where I always saw it in video magazines. Searching for the item is just the keyword “libec” no worries it’s the first in search result. I got a high expectation that they will accept PayPal payments, yes they do but it’s says USA, UK, and Canada only so I have to find other ways for international payment. Using the live chat feature on their website I asked what other payment options, wire transfer is one but it seemed to be a hassle for me going to the bank.
A phone call using Google voice (it’s FREE by the way) made it clearer to me as I talk to a customer service representative in real time, I prefer voice call than chat. Though credit cards are the most used payment method online still I don’t want to use my credit card for security reasons. I asked if I can use a debit card, it’s a big yes as it also works like a credit card. The UnionBank EON card can be used, bearing the Visa logo that’s accepted international. So I signed up at B&H then ordered the zoom controller, during the process for the payment you have to enter the same billing address in your address in the UnionBank EON card. I called the customer service of UnionBank toll-free number 1-800-1888-2277 to verify the exact billing address.
B&H preferred shipping vendor is UPS, I choose it also for the lowest shipping rates with feature of online tracking. They also got US Postal Service but I’m not in any way plans to use this service, it will take so long and the big possibility of losing a package. Shipping would take from 3 to 5 business days but I told them that I really need the item. Given the tracking number, I’m excited for the movement of the package in the UPS system as pictured below. Lucky day for me, it falls on a weekend that I can receive it personally. The time I saw the package was in Manila I thought it would be delivered on Monday as the expected date of delivery. Then Saturday night around 7pm the UPS guy is here with the zoom controller package. I’m just surprised for additional fee of P1.465 of custom duties for a 0.45kgs of package.
It’s my first time to ship a tangible item from the US using the UnionBank EON card, I usually buy domains and web hosting with PayPal, indeed it’s a happy online shopping experience.